Shipping Policy
Order Processing Times Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it is handed over to our shipping carrier and is in transit to your address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times The estimated delivery time is based on the overall transit time after your order is dispatched. This depends on various factors, especially your location. Please refer to the estimated delivery times according to your country of residence:
- United States: 15-18 business days
- Australia: 13-16 business days
- Canada: 15-18 business days
- United Kingdom: 12-15 business days
Please note that during peak times and holidays, shipping carriers may experience delays beyond our control. Additionally, worldwide shipping may face unexpected customs delays, potentially increasing delivery times.
Order Changes and Accurate Shipping Details Customers are responsible for ensuring that their shipping details are accurate at checkout. Incomplete or incorrect details may lead to delayed processing or cancellation. If our system detects an address issue, our customer support team will contact you within 3 business days to verify the details. If no response is received, we reserve the right to cancel the order.
If you notice an error in your shipping details, please use our Contact Us page within 24 hours of placing your order. We will try our best to accommodate changes, but we cannot guarantee modifications after this time frame.
Delayed Delivery At Maturna, we understand timely delivery is important to you. While we strive to ship all orders quickly, some delays may occur due to circumstances beyond our control, such as severe weather, transportation disruptions, or courier issues.
We will do our best to work with the courier to ensure your package is delivered promptly. If there are any issues that might delay your order, such as product availability or payment processing problems, we will notify you as soon as possible. Maturna is not liable for delivery delays caused by external factors but will keep you informed and assist in resolving any issues.
Lost or Stolen Packages If your package is lost or stolen, please contact us through our Contact Us page, and we will assist you in resolving the issue. We recommend reaching out to the courier company directly to file a claim. We will also contact the courier on your behalf to follow up on the claim and provide updates.
Please note that Maturna is not responsible for lost or stolen packages during shipping, and these cases fall outside our refund policy. However, depending on the situation, we may offer a replacement if the package is not found or delivered.
Shipping Policy Changes Maturna reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing and continuing to use Maturna products, customers indicate their acceptance of this Shipping Policy, including any modifications.
We encourage you to review this policy periodically to stay informed about any changes that may affect your orders. If you have any questions or concerns, please do not hesitate to contact us through our Contact Us page.